Full Privacy Notice Designated Point Of Contact (DPOC) and Medical Information

When you contact MSD Animal Health FZ LLC (“MSD”), MSD processes personal data under this Privacy Notice and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679; the “GDPR”) and other applicable national data protection laws in the United Arab Emirates. MSD will collect your contact information of choice (i.e., email address and/or phone number) for the primary purpose of responding to your inquiry and documenting any Adverse Events or Product Quality Complaints reported by you. In addition, MSD will save: the details of your medical inquiry, the method used to contact us (e.g., email, phone), your role as a customer (e.g., animal owner, veterinary healthcare professional), and the product(s) and/or disease state pertaining to your question. We will also log the response we provide to the inquiry. These data are collected for statistical purposes and enable the company to identify information gaps and future research needs as well as improve communication about our products. For quality assurance purposes, and to ensure compliance with all rules and regulations, we likewise document how we provide answers to different types of customers and the appropriateness of our responses. This information will not be linked back to you and will be saved for the above purposes as long as there is a business or regulatory need to do so. The above information is ultimately collected based on MSD’s legitimate interest to ensure high quality customer service and enhance patient safety. If you report an adverse event or other product experience which will need to be forwarded to regulatory authorities, we will collect relevant details about the animal (e.g., species breed, age) and product (e.g., dose and formulation). Preferably, we will gather as much complementary information as possible to better understand the circumstances of the event. For instance, it is often essential for us to inquire about the animal’s general medical history, including any prior health ailments, current conditions/diseases, and concomitant products administered. Again, the central purpose of requesting these details is to monitor the performance of our products, maximizing their safe and effective use in all patients. The information that we collect is based on our company’s legal requirements to document adverse and other reportable events, and it is intended for the interest of public and veterinary health. You decide how much data you choose to share with us.

Is data transferred or disclosed to third parties?

Since MSD is a global corporation, your data may be shared internally with the business units responsible for: processing adverse event reports, managing product quality complaints, and responding to veterinary information inquiries. These units could be located in a country different from the one where you reside. We may share your information among MSD affiliates and will do so in accordance with our Global Privacy Statement, Global Cross Border Privacy Policy, and our Binding Corporate Rules (which have been approved in the European Union).

Your data may be transferred to and processed by third-parties which perform services for MSD (data processors) to enable these companies to perform the services requested by MSD. Only the personal data that is necessary for the third party to fulfill the services will be supplied to these companies. All third-party providers must adhere to applicable written data processor agreements and implement appropriate technical and organizational measures for the protection of personal data. Those third-party providers that receive information from MSD will be contractually bound to only use this information in accordance with MSD’s instructions and in a manner that is consistent with all relevant data protection laws.

If applicable, your data will also be reported to global regulatory authorities in an anonymized format as required by law and for the interest of public health. We will not disclose personal data to any other third parties unless required to do so under the Data Protection Law or other laws or in order to establish, exercise, or defend legal claims.

Where is your data processed?

We primarily process personal data locally and on servers located in the United States. The level of information protection in countries outside of your residing country may be lower than that offered locally. Where this is the case, we will implement appropriate measures under the local data protection laws to ensure that your personal information remains protected and secure. A copy of our Global Privacy Statement and Global Cross Border Privacy Policy can be found by visiting the following site: www.msdprivacy.com.

Your rights:

You have the right to request access to the personal data which MSD processes about you. Moreover, you have the right to request that incorrect or complete personal data is corrected. Under certain circumstances, you may have the right to obtain the erasure of your data, the restriction of the processing. If you do not wish to provide your data, the services provided by MSD will be unaffected to the extent possible.

Should you wish to exercise your data protection rights, please complete the Data Subject form available at www.msdprivacy.com.

Contact us: MSD Animal Health FZ LLC, located at Office A107, Innovation Hub 2, Dubai Internet City, Dubai, UAE is the controller of the personal data for the purposes described above. If you have any questions regarding MSD’s processing of personal data, please feel free to contact our data protection team at: mahgl_privacy@msd.com.

Summary notice:

Thank you for contacting MSD Animal Health Gulf & Levant. We want to inform you that MSD Animal Health will save the contact information, medical information, and other information that you share with us. We may use this information, for example, to answer your questions, assess our products, inform health agencies, and for our other business purposes. Information concerning adverse events and other reportable events is collected to fulfill legal requirements from authorities.

The information will be handled confidentially, treated in accordance with applicable law, and will be shared with functions globally within MSD Animal Health that handle adverse events, quality complaints and medical inquiries.

You have the right to request access to your data, correct any errors, obtain erasure of your data or restriction of the processing. Please refer to our full privacy notice on how we handle your information at https://www.msdprivacy.com/uae/en/. If you have questions or concerns regarding the processing of your personal data, please contact MSD at mahgl_privacy@msd.com.